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Terms of service


Our jewelry can be ordered through the webshop or through our head office. The order is final after written confirmation of receipt or verbal agreement.

Payment is possible via Bancontact, bank transfer or credit card and is made via a secure connection. The jewel will only be delivered after full payment of the purchase price..


Prices are in Euro and include VAT.

LOU Jewels cannot be held responsible for errors on the website. We have the right to change the indicated price in case of errors.

Prices may change from time to time as a result of gold and diamond prices. The price to be paid by the customer is the price at the moment the order is placed.

An engraving costs € 30. If you wish to do so, please put this in the comment section of your order. We will check if this is possible in your jewel and keep you informed.


There is a 2 year warranty on all our jewelry. This starts from the date of purchase.

Warranty includes manufacturing defects, faults inherent in the product and breakage (within 6 months of purchase).

Wear and tear, customer manipulation errors, breakage (more than 6 months after purchase), loss, theft and poor maintenance are not covered under warranty.