DELIVERY/PICKUP AND SHIPPING COSTS

Most jewelry is in stock and can be delivered quickly. We apply a delivery term between 1 day and a maximum of 5 weeks. After receiving your order, we will send you a personal message with the exact delivery time. 

When your jewel is ready for shipment/collection, you will be notified. In case of shipment, you will receive an email with the track and trace code. In case of pickup, we will make an appointment for pickup.

LOU Jewels cannot be held responsible if your package is stolen. Please try to accept your package yourself or by someone you trust.

The shipping costs within the EU we take for our account. For shipping outside the EU, please contact us so we can give a correct price indication.

RETURNS

Damaged delivery:

Contact us within 24 hours of receiving your package. Send us a clear picture and description via email or Whatsapp. We will solve it for you as soon as possible. info@loujewels.be – 0474 673 787 (Bart) of 0486 953 435 (Melissa).

If your loved one or yourself are not satisfied with your purchase, you can contact us to see what we can do about it. A refund is not possible under any circumstances.